Refund policy

Return and Refund Policy

We want you to love your VARENO purchase. If you're not completely satisfied, you may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, items must be unused, in their original condition, and returned with their original packaging and tags, where applicable. Items showing signs of use, damage, or alteration may not qualify for a refund.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as VARENO cannot guarantee receipt of items returned without tracking.

How to Request a Return

To initiate a return, contact us at donatello.dolci@outlook.com within 30 days of receiving your order. Please include your order number and the reason for your return. We will provide instructions for completing your return.

Please do not send items back before receiving return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges, if any, are non-refundable unless required by applicable law.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and photographs of the issue so we can help resolve it. Your rights under applicable consumer protection laws remain unaffected.